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1.  Where is Emcor located?

Emcor Head Office is located at JVR Building along J.P. Laurel Avenue, Bajada, Davao City, Philippines. It operates more than 160 stores spread across the Visayas and Mindanao areas. K-Servico Trade, an Emcor affiliate company, operates more than 100 stores in the Luzon areas. You may look at our directory to locate a store nearest your area in the Philippines.

2.  What are your store hours?

Emcor stores are open from 8:00 a.m. to 6:00 p.m. (GMT+08:00), Monday to Saturday.

3.  Who can shop at www.emcor.com.ph?

Foreign and local customers can order online for in-store pick-up or for delivery to your specified address as long as it is part of our delivery area. Emcor stores handle deliveries in the Visayas and Mindanao while K-Servico stores take charge of deliveries in Luzon areas.

4.  Is the delivery free of charge?

No. Delivery charges will be added to the total billing statement. Initial cost is P500. Please click here for delivery charges.

5.  When will you deliver my order?

Purchased items are usually delivered within three (3) to seven (7) days.

6.  What is the process of ordering on-line?

There are various stages that take place in making an order. First, the customer makes an order and puts it in the cart. If you are a new customer, you will be required to register before you can checkout your items for payment. Registered customers will directly go to the checkout counter. Emcor will start the process of delivery immediately after payment is confirmed.

7.  How do I pay for my order?

You have 4 options to pay for your order. You can pay through:

a.  YesPayments

b.  Western Union

c.  Globe Cash

d.  Emcor Store Counter

8.  Are your products covered by warranties/guarantees?

Yes. All products sold by Emcor and K-Servico stores carry the manufacturer’s warranties/guarantees that are honored by any accredited service centers throughout the Philippines. Specific warranty provisions and conditions are printed in the accompanying warranty certificate for every product sold.

9.  Where do I get my defective unit/item repaired?

Emcor and K-Servico are accredited Parts and Service Centers of the items we sell. You may bring your defective unit/item (under warranty including non-warranty) at the nearest Emcor or K-Servico Parts and Service Centers. You can also have your unit repaired at any accredited service centers of the manufacturer in your place.

10.  What is your return, exchange and cancellation policy?

a.   Defective or malfunctioned unit/item must be reported to the nearest Emcor or K-Servico store within one (1) business day from the date of delivery or pick-up.
b.   Replacement of any purchased unit/item that has been confirmed defective can be availed of within seven (7) days from the date of delivery or pick-up only when the following conditions are met:
a.   The unit/item must be in its original cartoon box with complete accessories and packing materials
b.   Sales invoice must be presented
c.   There should be a recommendation from the manufacturer or its authorized service center or Emcor/K-Servico technician that the unit/item is eligible for replacement
c.   Once payment has been verified, the transaction cannot be cancelled anymore since the payment made for your order is automatically captured by your bank.
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